Shipping Policy – Bontega

 

1. Shipping Destinations

We offer worldwide shipping. If you’re located in a remote area, feel free to contact our customer service to explore your options.

2. Processing Time

All orders are processed within 1–2 business days (excluding weekends and public holidays).

Once your order has been processed, you will receive an email with your tracking information.

3. International Shipping

For international orders, customs fees, taxes, and import duties may apply depending on your destination country.

These charges are the responsibility of the customer and are not included in the shipping costs.

4. Tracking Information

Once your order has been shipped, you will receive an email with a tracking number.

You can track your package via the shipping provider’s website.

Please note that tracking updates may take 24–48 hours to appear.

5. Delays

While we strive for timely delivery, delays may occasionally occur due to circumstances beyond our control (e.g., weather conditions, customs clearance, or carrier delays).

Please contact us if your order has not arrived within the expected timeframe.

6. Lost or Damaged Packages

If your package is lost or damaged during transit, please contact our customer service team immediately.

We will assist you in filing a claim with the shipping carrier and ensure you receive your order as quickly as possible.

7. Accurate Address Entry

Please make sure your shipping address is correct before placing your order.

Bontega is not responsible for delays or undeliverable packages due to incorrect address information.

 

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If you have any questions or concerns regarding your shipment, don’t hesitate to contact us at info@bontega.com

 

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